What happens to my payment when I return an order?
If your return is received by us, it will be checked, and we will refund you the amount as follows:
for TWINT payments:
We credit the bank account from which the transfer was made. An amount totaling up to CHF 200 will be credited to you, after checking, immediately. Higher amounts will be made available to you as soon as TWINT receives the money from your bank. In most cases, the amount is credited to your TWINT prepaid app the following day, or after one or two working days at the latest.
for credit card payments:
The amount will be credited to your credit card account. The booking will be visible on your next credit card bill.